01
Turn questions into confidence
Explain rooms, amenities and policies using hotel-approved information. Help guests move from uncertainty to your direct booking journey.
FOR FIVE-STAR HOTELS IN DUBAI
A personal welcome. Before they even book.
Help guests choose the right stay with answers drawn from your hotel’s approved information. Start with pre-booking support, with a clear handoff to reservations.
An AI concierge pilot for your website. Explore the guided demo below; live service is configured for your hotel.
ILLUSTRATIVE GUEST EXPERIENCE
Before the stay“Which room is right for us?”
“We’re travelling with our young daughter. We’d love more space and a quiet room.”
“Let’s explore your priorities, compare the hotel’s approved room options and help you check current availability.”
Useful answers. A personal touch. A clear next step.
01 Before booking02 Before arrival03 During the stay04 After the stay
MEET YOUR DIGITAL CONCIERGE
One thoughtful assistant. Every stage of the stay.
Start with the booking journey included in the pilot, then explore three optional service journeys. These fictional scenarios use preset responses; nothing is booked or sent.
Your hotel concierge
Illustrative demo · no personal details needed
Let’s find a stay that feels right for you.
What brings you to Dubai?
YOUR TEAM’S VIEW
The right context. A clear next step.
Project details appear here as you answer.
Preset responses only. Live connections and team handoffs are configured during setup.
HOSPITALITY THAT STARTS WITH A CONVERSATION
Make booking easier. Make the stay feel personal.
02
Be helpful before arrival
Answer questions about check-in, dining and getting to the hotel. Gather preferences and pass special requests to the right person.
03
Keep guests feeling cared for
Guide guests to hotel services, capture requests and make it easy to reach a person. Your team confirms service delivery and handles sensitive concerns.
04
Keep caring after checkout
Invite honest feedback, help resolve unfinished requests and make planning a return stay easy. Offer future updates only with a separate opt-in.
START WITH THE BOOKING JOURNEY
A 30-day pilot. A measurable first step.
For hotel general managers, reservations, digital commerce and guest experience teams. Start with pre-booking support at one property, then scope pre-arrival, in-stay and after-stay service.
TAILORED TO YOUR BUSINESS
Customised quote
Built around your requirements
One-time setupPrice on request
Tell us about your website, enquiry volume and the support you need. We’ll confirm setup, any ongoing service costs and the full scope in your personalised quote.
Request a customised quoteOpens your email app. Prefer to copy the address?
Scope and any applicable tax confirmed in the written quote.
Included in the pilot
- One property, one website assistant in English
- Up to 20 hotel-approved answers and room guidance
- A handoff to your existing direct booking engine
- One reservations inbox for questions needing a person
- Up to 100 guest conversations and two setup revisions
- Weekly review of booking handoffs, answer quality and guest feedback
Website access, approved content and your booking link are required. PMS access, live rates and availability, payment processing, WhatsApp, additional languages and pre-arrival, in-stay and after-stay service routing are separately scoped.
Measure outcomes, not just conversations
Track booking-engine clicks, helpfulness ratings and human handoffs. Where booking tracking is available, measure completed bookings per eligible website session against a baseline or comparison group. A booking click is not a booking; no conversion uplift is guaranteed.
BEFORE WE START
A few practical details.
FROM FIRST QUESTION TO NEXT STAY